I need to express concern and frustration. I rescheduled an appointment a month ago but I misplaced my organizer so I put the new appointment into my phone then added it later to my organizer. Only I forgot to cross out the original appointment scheduled today Friday the 20th. I tried to call the office before I went at 851am but the phone rolled over To the message : office hours are 9-5. So I go and the receptionist says I indeed do Not have an appointment. I mention I tried to call. She says" oh no I opened the phones at 830". I looked at my phone it shows I made the call at 851am she says "no no no the phone was ringing and being answered then". Ok wtf is the point of saying that to me? It came off so rude and she did it over and over. I left disgruntled not because I wasted my time but because of her attitude. This is making me nervous about the office staff. It's not the first time I have had an issue. When trying to schedule my counseling appointments which I have to pay out of pocket for the receptionist interrupted our scheduling to say she had to do something else and someone else would have to help me. She then answered the phone and scheduled someone else. I got upset because it was complicated confusing and she dumps me for another call. I walked out.
This process is anxiety producing enough with out this crap from the staff. I thought everyone would be more encouraging and supportive and not nasty and confrontational. I might mention that I was not blaming them in anyway for the issue today that was all me. simply why in the world did she keep negating or denying that I had got their machine that morning. Seriously sigh
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